Frequently asked questions
Is it possible to book for someone else?
Yes, you can. Your credit card details do not have to match with the personal details of the booking.
How and when can I reach EDMBOOKING?
You can reach us 24/7 via telephone and WhatsApp on +31 6 52 382 382, or you can send us an e-mail to email@example.com and we will reply within a day.
I have trouble finishing the payment process
First, make sure there is enough money in your account. If you still have trouble paying, you should first hit the back button and try repeating what you were doing or try another payment method. If you get an error again, then you can contact EDMBOOKING.
There are several reasons why your credit card payment may not have been accepted:
- Type of card: Please make sure your card is either Visa or MasterCard .
- 3-D Security Code: You must have an activated 3-D Secure Code (verified by Visa or MasterCard SecureCode) in order to use your credit card. Please contact your bank to confirm whether your card has been authorized for 3-D Secure Authentication.
- Card validity and limit: your card may have expired or your payment has exceeded the card limit on your credit card.
- Fraud security: Your bank might block the transaction due to an exceptionally high amount. Please contact your bank to confirm your transaction.
Can I cancel my booking?
When you have completed your booking and paid, the booking is binding. You can always resell your package. Once your package is sold, you can contact EDMBOOKING with the name and email of the new buyer.
When will I receive my ticket(s) and/or booking confirmation?
You will receive a confirmation e-mail straight after you have completed your booking. It might take 10-15 minutes to receive this e-mail. Please check your spam folder if you haven’t found a confirmation e-mail.
Your New Horizons Festival ticket(s) will be sent to you by e-mail. You will receive your ticket(s) in August.
What is the minimum age for New Horizons?
New Horizons Festival and Camping is for everyone who is at least 16 years old. Make sure to bring both your festival ticket as well as a valid identity card with you when entering the New Horizons campsite or festival.
Dates & Times
Thursday August 22nd 15h - 03h
Friday August 23rd 15h - 03h
Saturday August 24th 15h - 03h
Open: Wednesday August 21st 12h
Close: Sunday August 25th 15h
Pre-party on festival terrain: Wednesday August 21st
Can I arrive/check-in on Thursday, Friday, Saturday?
Yes, you can arrive on Thursday, Friday and Saturday, if you have booked a tent or hotel package with us. We will make sure that your tent/room is ready.
Navigation address: Nürburgring Boulevard 1, 53520 Nürburg, Germany
When heading to the festival, just navigate to the Nürburgring. There, you’ll find signs showing you the way to New Horizons Festival.
Hotel packages do not include a Festival or Hotel Parking Ticket. Lindner Congress & Motorsport Hotel and Lindner Hotel Eifeldorf Grüne Hölle are within walking distance of the festival gate. In case you want to park your car at New Horizons Lindner hotels, add parking tickets to your hotel package.
The following packages include 1 Camping Parking Ticket per accommodation:
- The Queen
- Fire Fly
- Printed Tipi
- Original Tipi
- Comfort Lodge
- Luxury Lodge
You can buy extra parking tickets here. (Click on the SPECIALS tab)
Royal Camping, Comfort Camping and Basic Camping
New Horizons Festival will have three different campsites: Royal Camping, Comfort Camping and Basic Camping,
The Royal Campsite will be a VIP campsite with a royal ambience, fully equipped tents, more space, electricity at your tent, festival grounds in walking distance, excellent shower and toilets facilities. Royal Camping Travellers can enter the Royal Camping and Comfort Camping, while Comfort Camping Travellers can only enter the Comfort Camping.
At the Comfort Campsite, you’re free to bring your own gear or book a pre-build Festitent. Comfort Campsite includes a supermarket, free comfort sanitary facilities, free Wifi, access to the Pool Party, Silent Party, Pre-Party and a short distance to the Festivalground.
Royal & Comfort Campsite packages include a New Horizons Festival 3 Day Pass + Comfort Camping ticket, and 1 parking ticket per accommodation.
Basic Campsite has access to the supermarket, free basic sanitary facilities and the longest distance to the festival grounds.
Hotel guests are not allowed to enter the campsite(s) and pre-parties.
3 Day Pass + Comfort Camping Ticket
All camping packages sold on this website come with 3 Day Pass + Comfort Camping Ticket. This ticket includes:
- General admission to New Horizons (event venue) from Thursday to Saturday
- General admission to Campsite from Wednesday to Sunday
- Access to Comfort Campsite (and Royal Campsite if you have booked a Royal Campsite package)
- Access to supermarket
- Free comfort sanitary facilities
- Access to the Pool Party
- Access to the Silent Party
- Access to the Community Area
- Access to the Pre-Party on Wednesday
- Free WiFi
- Short Distance to the Festival grounds
Womo / Camper
Camper/WOMO Travellers need to buy a festival weekend ticket per person and a WOMO ticket per vehicle. Buy your WOMIO tickets here.
Camping Pre-Party on Wednesday
We promised you 4 nights of party and we’re going to put our money where our mouth is. We will host a special camping pre-party on Wednesday (the 21nd of August 2019) for all those Travellers staying at the campsite. Arriving on Wednesday? Make sure to be prepared for a crazy night full of fun! The pre-party will be on the festival site and the location will be announced upfront on our website and at socials.
There will be power outlets at designated areas at the Comfort and Royal Camping, but availability may vary.
Especially when you’re staying at the Comfort Camping, please be aware that access to an electricity is not a given.The Royal Camping accommodations all come with electricity.
Come prepared and bring that extra (charged!) battery pack to enjoy the best camping experience.
There will be free drinking water at the festival area and campsite near the toilets.
Food & Drinks (alcohol)
- It is allowed to bring your own foods and drinks to the campsite.
- It is strictly prohibited to bring glass bottles to the campsite.
- There is no alcohol limitation on the campsite.
- It is not allowed to bring your drinks from the camping to the festival.
You can book a 4-day breakfast upgrade with your package. Your New Horizons breakfast includes:
- Croissant with jam and buttercup
- Breakfast muffin
- Two sandwiches with toppings
- Orange juice
- Small yoghurt or cottage cheese
You will receive a voucher for your breakfast package, So you can pick up your breakfast package whenever you want at the supermarket counter located at the campsite. You can pick up breakfast starting from 8 am in the morning.
Barbecue, campings stove and gas cylinders
Barbecues are allowed, except between 22:00 and 8:00. The use of liquid barbecue lighters, alcohol, fuel and other flammable liquids is strictly prohibited. For safety reasons, open fires are prohibited anywhere on the festival area and campsite. Smoking is prohibited in wooded areas. Barbecues are allowed both with disposable barbecues as well as tripod barbecues. Gas stoves have to be technically intact. You are only allowed to carry gas cylinders with a maximum of 450g. filling weight.
To avoid fire, please handle your barbecue or gas stove with care. Do not leave them unattended, not even when cooling down. Don’t use alcohol, fuel or other flammable liquids. In case of fire, please call security personnel immediately! In case of extreme weather, barbecuing could temporarily be prohibited.
Camping vehicles, and their gas installations specifically, have to be technically intact. Before arrival, you can come across police checks and we might check your gas installations from time to time as well. Please make sure that your certificates are up to date!
Love your neighbours and your planet; please take care of yourself, your fellow-Travellers and the environment.